Job Overview:

We are seeking an Associate Transit Customer Service Specialist to join our Customer Engagement team in Caguas, Puerto Rico. This role involves providing exceptional customer service to transit users and assisting them with their inquiries and concerns.

Job Details:

The Associate Transit Customer Service Specialist will be responsible for interacting with customers, addressing their needs, and ensuring a positive experience with our transit services in Caguas, Puerto Rico.

Responsibilities:

• Assist customers with ticket purchases and fare information.
• Respond to customer inquiries via phone, email, and in-person.
• Provide guidance on transit routes, schedules, and service disruptions.
• Handle customer complaints and issues in a professional manner.
• Maintain accurate records of customer interactions and transactions.

Requirements:

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Customer service experience is preferred.
• Proficiency in basic computer applications.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and advancement.
• Training and development programs.

Other Details:

This role offers a unique opportunity to interact with diverse customers and contribute to the efficiency of public transportation in Caguas, Puerto Rico. Join our team and make a difference in the community!

We welcome passionate individuals who are dedicated to providing excellent customer service to apply for this rewarding position. Take the first step towards a fulfilling career in transit customer engagement with us in Caguas, Puerto Rico.