Job Overview:

We are seeking a Service Desk Analyst to join our team in Denver, Colorado. As a Service Desk Analyst, you will be responsible for providing technical support and assistance to users, resolving IT issues efficiently to ensure minimal downtime and disruptions.

Job Details:

The Service Desk Analyst will be the first point of contact for all IT-related queries and problems, providing timely and effective solutions to ensure smooth operations within the organization.

Responsibilities:

• Respond to user inquiries and troubleshoot technical issues.
• Provide technical support for hardware, software, and network problems.
• Document and track all support requests and resolutions.
• Escalate complex issues to the appropriate IT teams for resolution.
• Assist in the setup and configuration of new IT equipment for users.

Requirements:

• Proven experience as a Service Desk Analyst or similar role.
• Strong knowledge of IT systems, applications, and hardware.
• Excellent communication and customer service skills.
• Ability to work well under pressure and prioritize tasks effectively.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Collaborative and supportive work environment.

Other Details:

This is an exciting opportunity for individuals passionate about IT support and customer service to join a dynamic team in Denver, Colorado. If you are looking to make a difference and grow in your career, we encourage you to apply.