Job Overview: As the Director of Client Services, you will be responsible for leading a team to deliver exceptional service to our clients in Santa Ana, California. You will play a key role in building strong relationships and ensuring client satisfaction.

Job Details: You will oversee the client services department, develop strategies to enhance client experience, and collaborate with other departments to meet client needs efficiently.

Responsibilities:

• Manage a team of client service representatives.
• Implement procedures to improve client communication.
• Address client inquiries and resolve issues in a timely manner.
• Collaborate with sales and marketing teams to identify opportunities for growth.
• Analyze client feedback to enhance service quality.

Requirements:

• Proven experience in client services or a similar role.
• Strong leadership and communication skills.
• Ability to multitask and prioritize tasks effectively.
• Knowledge of CRM software and customer service best practices.

Benefits:

• Competitive salary.
• Health insurance benefits.
• Professional development opportunities.

Other Details: This position requires occasional travel within Santa Ana, California for client meetings and events. The ideal candidate will be a proactive leader with a passion for delivering excellent client service.

We welcome dedicated individuals to join our team and make a positive impact on our clients in Santa Ana, California. Apply now and be part of our mission to exceed client expectations.